Terms and Conditions

Welcome to Life Care Counselling Centre (“Life Care,” “we,” “our,” or “us”). By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions (“Terms”). Please read them carefully. If you do not agree with these Terms, you should refrain from using our services.

1. Definitions

Company: Refers to Life Care Counselling Centre.
User: Refers to you, the individual accessing or using our website and services.
Website: Refers to https://lifecarecounselling.in/ and any associated web pages operated by us.
Psychological Wellness Professional: Refers to therapists, counsellors, wellness advisors, or consultants authorized by Life Care to provide counselling or related services.
Third-Party Services: Refers to external services, links, or resources provided by third-party vendors or partners.

2. Nature of Services

Life Care Counselling Centre provides professional counselling and psychological wellness services, including but not limited to:

• Online and in-person counselling sessions with qualified professionals
• Psychological self-assessments and tools
• Educational workshops, webinars, and awareness programs
• Self-help resources and content available on our website
• Notifications and email reminders related to appointments

We reserve the right to modify, update, or discontinue any service at any time without prior notice.

3. Acceptance of Terms

By accessing or using our website or booking a counselling session, you agree to these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and Life Care Counselling Centre.

4. Eligibility and Registration

• You must be at least 18 years old to use our services.
• You agree to provide accurate, current, and complete information during booking or registration.
• Life Care reserves the right to suspend or terminate your access if any information is found to be false or misleading.

5. User Responsibilities

You are responsible for maintaining the confidentiality of your booking details and communication with our professionals. You agree to notify Life Care immediately of any unauthorized access or suspected misuse of your data.

Life Care is not liable for any loss or damage resulting from your failure to maintain account confidentiality or secure your communication devices.

6. Services Provided

Our platform provides access to licensed professionals for online and face-to-face counselling sessions. Life Care ensures that only qualified and authorized practitioners are associated with us. However, we do not guarantee the outcome or effectiveness of individual counselling sessions, as results vary depending on personal circumstances.

7. No Emergency Services

Life Care Counselling Centre is not a crisis or emergency service.
If you are in an emergency or need immediate help, please contact local emergency services, a hospital, or a helpline. Our counselling services are intended for non-emergency emotional and psychological support only.

8. Fees and Payment

• Fees for all services are listed on our website and may vary depending on the professional or session type.
• Payments must be made in advance for confirmed bookings.
• We use secure third-party payment gateways, and by using our services, you agree to their terms and conditions.
• Life Care reserves the right to change pricing or payment terms with reasonable notice.

9. Cancellations and Refunds

• Clients may cancel or reschedule appointments within the time frame specified on our website or as communicated during booking.
• Refunds are subject to our internal review and may be denied if the cancellation violates the stated time policy.
• Missed or late appointments may incur a fee or result in forfeiture of the session fee.
• Refunds are not provided for sessions terminated due to client misconduct or policy violations.

10. User Conduct

By using our website and services, you agree to:

• Use the platform responsibly and in compliance with all applicable laws.
• Communicate respectfully with counsellors and staff.
• Not engage in offensive, harassing, or unethical behavior.
• Not share false, misleading, or defamatory information.

11. Prohibited Activities

You agree not to:

• Copy, reproduce, or distribute website content without permission.
• Attempt to hack, modify, or interfere with the website’s operations.
• Upload or transmit malware or malicious content.
• Use the website for illegal, commercial, or unethical purposes.

12. Intellectual Property

All website content—including text, graphics, images, videos, and logos—is the property of Life Care Counselling Centre or its licensors. Unauthorized use or reproduction of our content is prohibited.

13. Privacy Policy

Your use of the website is governed by our Privacy Policy. By using our services, you consent to the collection and use of your data as described in that policy.

14. Third-Party Links

Our website may contain links to external sites or services not operated by Life Care. We are not responsible for their content, privacy practices, or service quality. Accessing third-party links is at your own risk.

15. Limitation of Liability

To the fullest extent permitted by law, Life Care Counselling Centre and its affiliates are not liable for:

• Any indirect, incidental, or consequential damages arising from use of our website or services.
• Unauthorized access or alteration of user data.
• Any advice, action, or outcome resulting from counselling sessions.

Our total liability will not exceed the amount paid by you for the specific service in question.

16. Indemnification

You agree to indemnify and hold harmless Life Care Counselling Centre, its employees, and affiliates from any claims, damages, or expenses arising from your use of our website, your breach of these Terms, or violation of any rights of a third party.

17. Termination of Services

Life Care reserves the right to suspend or terminate access to the website or counselling services at any time if a user violates these Terms or engages in unethical conduct. Upon termination, your right to use our services ceases immediately.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any disputes will be resolved through arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996, with proceedings held in English and seated in Kerala, India.

19. Severability

If any part of these Terms is deemed invalid or unenforceable, the remaining sections will continue in full effect.

20. Changes to Terms

Life Care reserves the right to update or revise these Terms at any time. Significant changes will be communicated through our website or via email. Continued use of our services constitutes acceptance of the updated Terms.

21. Scam and Fraud Policy

Life Care Counselling Centre is committed to maintaining a safe and ethical counselling environment. To protect both clients and counsellors, the following policy applies:

a. Prohibited Conduct

• Any form of sexually explicit, harassing, or inappropriate communication with counsellors.
• Verbal abuse, threats, or disrespectful behavior toward any staff or counsellor.
• Attempting to contact counsellors outside approved communication channels.
• Using false identities, misleading information, or booking sessions under false pretenses.

Violations will result in immediate session termination and no refund will be issued.

b. Payment Fraud and Misuse

• Chargeback fraud or false payment disputes
• Use of unauthorized or stolen payment methods
• Booking sessions with the intent to harass, record, or misuse information

Life Care reserves the right to take legal action and report fraudulent behavior to authorities.

c. Refund Policy Related to Misconduct

• Sessions terminated due to user misconduct
• Sexual or abusive behavior toward counsellors
• Misuse of bookings for non-therapy purposes

Refunds may be granted only if the issue arises from Life Care’s end or technical errors preventing service delivery.

d. Reporting Misconduct

Concerns or complaints can be reported to support@lifecarecounselling.in. Reports will be reviewed confidentially by our internal Ethics & Safety Committee within 3–5 business days, and appropriate action will be taken.

e. Legal Enforcement

This policy is enforceable under the Information Technology Act (India) and related laws governing digital safety, fraud, and harassment.

f. Consent and Agreement

• Maintain respectful and ethical communication
• Use our platform only for legitimate counselling purposes
• Accept that violation of this policy may lead to session termination and loss of payment

22. Contact Information

For any questions or concerns regarding these Terms, please contact:
📧 support@lifecarecounselling.in
🌐 https://lifecarecounselling.in/

By using our website and counselling services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Our Terms and Conditions has been updated on 07th November, 2025.